Help - CLK Medical Supply
ajax-loader  Loading... Please wait...

How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. You are welcome to contact us directly through telephone, email, fax or use our feedback form for any other questions.

  • About CLK Medical Supply Contact us
    Contact us
  • Hours of operation
    Hours of operation

    Monday - Friday: 8:00am - 5:00pm Pacific Time

  • Our Commitment to Privacy
    Our Commitment to Privacy

    We appreciate the trust in CLK Medical Supply and our Web site, clkmedicalsupply.com, and we are firmly committed to respecting your privacy and the security of your personal information. Our privacy policy describes the information we collect and how we use it. Please click here to see our Privacy Policy.

  • Our Commitment to Security
    Our Commitment to Security

    Our site is a secure e-commerce web site. We value the privacy of our online customers. We collect information only for the limited used of our own site. All information you provide to us is considered confidential—we do not rent or sell customer lists. Your credit card or bank account information is safe against unauthorized access from intruders.

    We take all the necessary precautions to keep all information obtained from our online customers secure against unauthorized access and use and we periodically review our security measures. Although there is no way that any web site can absolutely guarantee the security of your information, we are committed to employing reasonable security measures and to regularly reviewing our security practices. As noted in our Terms and Conditions.

  • Shipping & Return How do I calculate shipping charge
    Shipping & Return

    Shipping charges are calculated based on the actual dimension, weight, distance traveled and type of shipping service you specify.

  • Can I ship to PO Box address
    Can I ship to PO Box address

    No shipments can be made to PO Box address

  • Can I do collect shipment
    Can I do collect shipment

    Yes. We will gladly ship via your specified carrier.

  • What is your return policy
    What is your return policy

    Please click here for our return policy.

  • How do I return products
    How do I return products

    Contact us to obtain the Return Merchandise Authorization number (RMA #) and return shipment instruction. Some products are Non-Returnable, opened items, Special orders, Custom orders, all clearance items, bulk orders, and used or tried-on items.

    If you paid for the purchase with a credit or debit card, your account will be credited back the amount of the purchase less any shipping charges within fifteen (20) business days from the time CLK Medical Supply receives the returned product(s) or we will issued credit into your account for your next purchase.

    Please refer to our Return Policy.

  • Account Management Change my log in email address
    Change my log in email address

    1. On the Sign In or Register page, click Forgot your password? under the Password box. You will be taken to the Reset Password page.
    2. Enter your username and click Continue to reset your password. You will see a confirmation on the screen that an email has been sent to you.
    3. Check your email. You should have received an email from clkmedicalsupply.com with the subject "Password Reset." If you do not receive the password reset email, check your email's Spam or Junk folder.
    4. Click the link in the email to Create a new password. This will bring you to the Reset Password page.
    5. Create a new password and type it into the boxes.
    6. Click Confirm to set your new password.

     
  • Find and Reset Password
    How do I reset password

    Follow the link Your Account to go to the Account Home page. If you are not signed in, you will be prompted to do so. 2. Hover over the Settings tab and select Personal Information from the dropdown menu. 3. Click the blue Edit button in the box labeled Sign In & Security Information. You will be prompted to confirm your password. 4. Enter your current password and click Confirm to go to the Sign In and Security Information page. 5. Type the new password you would like to use in the field marked Password, then re-type the new password exactly the same in the field marked Re-type Password. 6. When you have finished updating your information, click the blue Save Changes button. At the top of the module, you will see a message in a bright green box: You have successfully updated your Sign In and Security Information.

     
  • Change Shipping Address
    Change Shipping Address

    To changed the shipping address on your order you will need to do it within one hour of saving your actual order. After this time period you would need to contact CLK Medical Supply immediately at 1(800)919-7719 .

  • Apply for Credit
    Apply for Credit

    You can download an application: Please make sure it’s fill out completely and signed. Incomplete applications will delay the process. You can fax or email your application to fax: 714-916-5555 or email: general@clkmedicalsupply.com

  • Health and Medical Issue When should a surgical mask be worn?
    When should a surgical mask be worn?

    Dental health-care personnel should wear a surgical mask that covers both their nose and mouth during procedures and patient-care activities that are likely to generate splashes or sprays of blood or body fluids. A surgical mask protects the patient against microorganisms generated by the wearer and also protects dental health care personnel from large-particle droplet spatter that may contain bloodborne pathogens or other infectious microorganisms. When a surgical mask is used, it should be changed between patients or during patient treatment if it becomes wet.

  • Is gloves replacement of handwash?
    Is gloves replacement of handwash?

    Wearing gloves does not replace the need for hand washing. Personnel should wash their hands immediately before donning gloves. Gloves may have small, unapparent defects or may be torn during use, and hands can become contaminated during removal of gloves. In addition, bacteria can multiply rapidly in moist environments underneath gloves; thus, personnel should dry their hands thoroughly before donning gloves and wash immediately after removing the gloves. If the integrity of a glove is compromised (e.g., if the glove is punctured), the glove should be changed as soon as possible.

  • Is it safe to wash gloves before use?
    Is it safe to wash gloves before use?

    Washing of latex gloves with plain soap, chlorhexidine, or alcohol can cause micro punctures. This condition, known as "wicking," may allow liquids to penetrate through undetected holes in the gloves. For that reason, washing of gloves is not recommended.

  • Are there different types of gloves?
    Are there different types of gloves?

    Yes, there are. The type of glove used should be based upon the type of procedure to be performed (e.g., surgical vs. nonsurgical, housekeeping procedures). Medical-grade non-sterile examination gloves and sterile surgical gloves are medical devices regulated by the U.S. Food and Drug Administration (FDA). General-purpose utility gloves are not regulated by the FDA because they are not promoted for medical use. Sterile surgical gloves must meet standards for sterility assurance established by the FDA and are less likely than non-sterile examination gloves to harbor pathogens that may contaminate an operative wound.

  • When should protective clothing be worn?
    When should protective clothing be worn?

    Various types of protective clothing (e.g., gowns, jackets) are worn to prevent contamination of street clothing and to protect the skin of personnel from exposure to blood and body fluids. When the gown is worn as personal protective equipment (i.e., when spatter and spray of blood, saliva, or other potentially infectious material is anticipated), the sleeves should be long enough to protect the forearms. Protective clothing should be changed daily or sooner if visibly soiled. Personnel should remove protective clothing before leaving the work area.

  • Should dental personnel wear gloves?
    Should dental personnel wear gloves?

    Dental health care personnel wear gloves to prevent contamination of their hands when touching mucous membranes, blood, saliva, or other potentially infectious materials and to reduce the likelihood that microorganisms on their hands will be transmitted to patients during dental patient-care procedures.

  • Does Wearing a Mask Prevent the Flu?
    Does Wearing a Mask Prevent the Flu?

    For many years, scientists weren't sure if wearing a mask was effective at preventing the spread of viruses. However, recent studies suggest that they can help.

 

 

 

 

New